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Flywire (Communication Toolkit)

OFFER LETTER & INVOICE

List Flywire as the international payment method for new students on your offer letter and include a brief description.

SAMPLE 1:

International Payments 

International payments can be made using Flywire. Flywire allows you to pay securely from banks worldwide offering competitive foreign exchange rates and no hidden fees. Depending on your home country, payment options can include local bank transfer, credit card, e-payments, e-wallets, and more. If you need help with your payment, go to flywire.com/support

To make your payment, go to sscau.flywire.com.

SAMPLE 2:

International Payments with International Payments can be made at sscau.flywire.com.

South Sydney College has partnered with Flywire to provide you with an easy and secure method of sending international payments. Flywire offers multiple payment options and currencies. Students and payers will be able to track their payments from start to finish, save on bank fees and exchange rates and contact Flywire’s 24×7 multilingual customer support by live chat, phone, and email. To learn more, go to flywire.com/support.

SEE RECOMMENDATION:
PAYMENT OPTIONS PRESENCE

Include a brief description and link to Flywire on your International, Enrolment, or Fees/Payment pages on your website. Below is an example of copy you can place on your site.

International Payments

Flywire is a safe and convenient way to make international payments. Depending on your location, payment options can include local bank transfer (telegraphic transfer, credit card, e-payments, e-wallets, and more. Receive email/SMS text alerts updating you on the status of your payment, or track the progress of your payment online or in Flywire’s app.

If you need help to complete your payment, contact flywire.com/support To get started, go to sscau.flywire.com.

See Example:

DEDICATED FLYWIRE WEB PAGE

Create a dedicated Flywire web page on your website with all details and instructions. You can link to this page from other

mentions of Flywire on your website. See below for page content. Flywire can also work with you to customise your page language to best fit your process.

ABOUT FLYWIRE

South Sydney College has partnered with Flywire to offer a secure and streamlined way to make a payment from your home country. Founded by a former international student, Flywire’s mission is to save money for international students and their families that would otherwise be lost on bank fees and unfavourable foreign exchange rates.

WHY USE FLYWIRE?

Flywire allows you to pay from almost any country offering excellent foreign exchange rates and no hidden fees. You will be able to track the progress of your payment online and receive email and text alerts each step of the way.

Multilingual customer support via phone, chat and email is available 24×7 if you need assistance with your payment.

 

FLYWIRE CUSTOMER SUPPORT INFORMATION
Email: [email protected]
Phone: +61 (2) 8311 4772

Website: flywire.com/support

No matter your time zone, you will have a dedicated multilingual customer support team available to you via live chat, email and phone to answer any of your questions.

HOW TO MAKE A PAYMENT
  1. Go to flywire.com.
  2. Enter your payment amount and country of On the next page, select your payment method.
  3. Enter some basic information to create your payment
  4. Follow the payment instructions precisely provided to send funds to Flywire. For debit/credit card payments, enter your card details online to complete your payment in your home currency. Note: Additional local payment options may be available depending on the country you are paying
  5. Receive text and email status updates each step of the way, including a confirmation when your payment has been delivered to your institution. You can also create a Flywire account and log into Flywire’s mobile app to track your payment online

*View a video of how to make your international payment here.

DEDICATED FLYWIRE WEB PAGE EXAMPLE
EMAIL TEMPLATES

Whether you want to introduce new students/payers to Flywire or remind current students to use Flywire, we have sample templates ready to go.

STUDENT INTRODUCTION TO FLYWIRE EMAIL

ar Student/Parent,’re excited to share that South Sydney College has partnered with Flywire to make international yments easier for our students! You and your family can leverage Flywire’s global payment network to curely make an international payment from the safety and convenience of their own home.

pporting 140+ currencies across 240 countries and territories, Flywire’s flexible online payment

tions include secure bank transfers, card payments, and alternative payment methods such as PayPal d Alipay.

ywire allows you to:

Pay securely from banks worldwide

Save on bank fees and foreign exchange rates plus Flywire offers a Best Price Guarantee Track the progress of your payment in Flywire’s app and recive SMS or email status updates

Access 24/7 multilingual customer support via live chat, email, phone and WeChat for Chinese students make your payment, go to sscau.flywire.com. To learn more about Flywire, see here. (Link new Flywire dedicated page on your website)

 AGENT INTRODUCTION TO FLYWIRE EMAIL

Dear                     ,

We would like to inform you that South Sydney College has partnered with Flywire to make international payments easier for our students. Students can leverage Flywire’s global payment network to securely make an international payment from the safety and convenience of their own home. Supporting 140+ currencies across 240 countries and territories, Flywire’s flexible online payment options include secure bank transfers, card payments, and alternative payment methods such as PayPal and Alipay.

 

Some of the key benefits include:

  • Local familiar payment methods in over 140+ currency offerings with competitive rates and no hidden
  • Flywire offers a Best Price Guarantee where they will match rates if a student finds a better price at their
  • 24/7 multilingual customer support via live chat, email, phone and WeChat for Chinese See flywire.com/help.
  • South Sydney College easily identifies payments for quicker processing to student
  • Students gets quicker access to their tuition fee receipt to support their student visa
  • Students will receive SMS or email notifications each step of the way, including a confirmation when their payment has been delivered to South Sydney College.
  • Flywire is secure and fully compliant with regulatory requirements to ensure funds are safe and payer’s information is

Please direct international students to pay their fees at sscau.flywire.com. If you or your students have questions about making a payment, please contact Flywire’s Customer Support.

 

Flywire also has a free Agent Solution to make it easier for Agents to manage student information, automatically remind students when their payments are due, and track their payments to institutions. If you are interested, please visit flywire. com/education/agents for more information, or email [email protected] to sign up.

Thank you for your cooperation.

 

NEWSLETTERS

NEWSLETTER CONTENT

Whether you want to introduce new students/payers to Flywire or remind current students to use Flywire, we have sample templates ready to go.

AGENT NEWSLETTER

International payments through Flywire, a secure and easy way to pay tuition fees

Let your students know that South Sydney College has partnered with Flywire to provide students with an easy and secure method of sending international payments. Students can easily leverage Flywire’s global payment network to securely make an international payment from the safety and convenience of their own home. Supporting 140 currencies across 240 countries and territories, Flywire’s flexible online payment options include secure bank transfers, card payments, and alternative payment methods such as PayPal and Alipay.

If students have questions on how to make a payment, multilingual customer support is available 24×7 via live chat, phone, email or WeChat for Chinese students. Students will receive SMS or email notifications each step of the way, including a confirmation when their payment has been delivered to South Sydney College. Please direct students to accept their offer and pay complete their payment where students will have the choice to select Flywire as their payment method. To learn more about Flywire, see here. (Link to new Flywire dedicated page on AISI’s website)

 

STUDENT NEWSLETTER

Improving the payment experience for international students

We’re excited to share that the South Sydney College has partnered with Flywire to make international payments easier for our students! You and your family can easily leverage Flywire’s global payment network to securely make an international payment from the safety and convenience of your own home. Supporting 140 currencies across 240 countries and territories, Flywire’s flexible online payment options include secure bank transfers, card payments, and alternative payment methods such as PayPal and Alipay. Founded by a former international student, Flywire’s mission is to save money for international students and their families that would otherwise be lost on bank fees and unfavorable foreign exchange rates. To learn more about Flywire, see here. (Link to the newly created dedicated Flywire page on your website).

 To make your next payment, go to sscau.flywire.com.

 STAFF NEWSLETTER

New International Payment Method at South Sydney College We are pleased to announce that the South Sydney College has partnered with Flywire (www.flywire.com) to introduce a new payment platform for international students. Students can make payments from almost anywhere in the world in their home currency, save on bank fees and without inflated exchange rates. They can also track their payment status and access multilingual support services around the clock. The new platform will also help the institute to prevent unidentified and short balance payments while also providing significant savings to the college. Students will be able to access Flywire by logging into sscau.flywire.com.

SOCIAL MEDIA CONTENT

FACEBOOK POST

Calling international students! Have you paid your tuition fees yet? With an increasing need to be digital in today’s world, you can pay online securely with South Sydney College’s official payment partner with Flywire – the safest, most convenient way to make international education payments to institutions worldwide. Flywire facilitates easy and cost-effective ways of paying, of making your payments from your home country. Click here to learn more!

INSTAGRAM POST

Hey International Students! Do you need to pay you fees? Check out Flywire – South Sydney College’s official payment partner for overseas payments made easy. [Insert your Flywire Portal Link or website where they can learn about Flywire in your bio] #FlywireED

Image Links

 Pay Now Images folder: http://assets.flywire.com/documents/Flywire-online-payments-images.zip

Pay Now From Overseas Images folder: http://assets.flywire.com/documents/Flywire-overseas-payments- images.zip

MARKETING RESOURCES

 The Resources section of Flywire’s administrative dashboard is where you can access marketing materials. Log into your account at dashboard.flywire.com to view, download or order printed marketing materials for your students and their families. In addition, you can access training materials and various FAQ documents at any time. Visit this page by clicking the “Resources” tab on the left panel of your admin dashboard.

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